Shawn Collins Talks Twitter: News at 11

August 14th, 2008 · Comments

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I wrote a post a couple months back about how Comcast was using Twitter for customer service and made me a happy customer.

A few weeks later, I was contacted about doing a TV news segment about companies using the Internet for customer service, and the crew came over to my office for an interview.

Now the piece is starting to play in markets around the U.S. on 11 o’clock news broadcasts. It was on the ABC affiliate in Los Angeles last night: watch the video (they didn’t have an embed option).

Those with attention to detail will notice the strategically placed WLTV wristband on the front of my desk.

I’m not sure if different markets will show more or less footage, but there were some dramatic moments captured that weren’t in this version, such as when I turned on the TV in my living room and walked across my yard.

The pictures behind me are from past Affiliate Summits, so squint hard as you watch the footage and you might be up there.

Please send me a link if you see the Twitter customer service story in your area. I’m not sure if I missed it in New York (it’s supposed to be on CBS here).

Follow Shawn on Twitter.

Tags: Affiliate News

Viewing 4 Comments

jimkukral 3 months ago 1 point
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That monitor needs to be at eye level, or slightly above. How is your neck not killing you at the end of every day. And I'm assuming this was all before the ergonomic changes?

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Shawn Collins 3 months ago 1 point
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I got a monitor stand in the mail while I was at Affiliate Summit to fox that - yeah, that was taken just before I started fixing my work environment to keep from having crippled hands and a whacked out spine.

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Wendy 3 months ago 1 point
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Now see... our 'online' world is not so foreign to folks anymore. :P Great job on the news cast Shawn!

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http://www.wendyshepherd.com

Buster70 3 months ago 1 point
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Kudos goes to you Shawn for finding a way to resolve a complaint. I think that more companies should be doing the same thing as Comcast. If my local telephone company were to do the same , they may have less of a negative impression and less negative complaints. I will be so glad when they finally catch up with the rest of the world in technology. They are getting there if only slowly. Thanks for the great job that you do.

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